​

Return Policy

​

Eligibility for Returns:

​

1.    We accept returns within 30 days of the date your order was delivered.

​

2.    To be eligible for a return, items must be unused, in their original packaging, with all tags and labels attached. Items that have been worn, washed, altered, or damaged will not be eligible for return.

​

How to Initiate a Return:

To initiate a return, please follow these steps:

1.    Contact our customer support team at losilk.vn@gmail.com to request a return authorization (RA) number. Please provide your order number and a detailed reason for the return.

​

2.    Once you receive the RA number, securely package the items you wish to return, including a copy of the original packing slip or order confirmation email.

​

3.    Clearly write the RA number on the outside of the package.

​

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe arrival of your return.

​

Refund Process:

Once we receive your returned items and inspect them to ensure they meet our return policy criteria, we will process your refund. Please allow up to 15-20 business day for the refund to appear in your original payment method.

​

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the item you'd like.

​

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or refund, and we may provide a prepaid return label in this case.

​

Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us at losilk.vn@gmail.com. We're here to assist you.

Thank you for walking with us.